E-Commerce Executive – ART Rotana Amwaj hotel – Islands, Bahrain

Jobs at Art Rotana Hotel - Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic E-Commerce Executive professionals who pride themselves in online content management and provide creative solutions to manage web traffic.
As an E-Commerce Executive you are responsible to assist the Marketing & Communication Team in seeking online marketing opportunities and in managing the SEO of Rotana website while bringing revenue to the hotel, whereby your role will include key responsibilities such as:

• Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in developing and increasing traffic through direct and semi-direct online channels that will improve the overall revenue for the property and other key financial and customer matrix
• Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in evaluating the performance of our branded website and give suggestions for how to promote and improve the presence of the hotel on the web, with the intention of increasing number of bookings and keeping the website up to date
• Monitor, implement and execute the active presence of the property on all Social Media tools to maximize the online exposure of the property
• Monitor and develop e-newsletters pertaining to the property and maintain all online channels to be accurate and brand compliant according to company standards.
• Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website.
• Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as rate position of immediate competitors

Skills
Education, Qualifications & Experiences

You should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with effective communication skills, verbal and written in English and preferable in Arabic as well.

Knowledge & Competencies

The ideal candidate will be a young, outgoing, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records on all clients assigned, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Commis I chef – ART Rotana hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Commis I you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:

• Support Chef de Partie or Demi Chef de Partie in the daily operation and work
• Work according to the menu specifications by the Chef de Partie
• Keep work area at all times in hygienic conditions according to the rules set by the hotel
• Control food stock and food cost in your section
• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

Skills
Education, Qualifications & Experiences

You should have a professional kitchen apprenticeship or chefs training course and previous experiences in quality establishments along with good culinary skills. The ability to communicate in English and a proven track of food preparation, presentation and preservation knowledge is an essential.

Knowledge & Competencies

The ideal candidate will be positively spirited and passionate about food and be committed to work together with the service team to deliver an amazing guest experiences every time. You are a very positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Commis II chef – ART Rotana hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Commis II you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:

• Support the Demi Chef de Partie or Commis I in the daily operation and work
• Work according to the menu specifications by the Chef de Partie
• Keep work area at all times in hygienic conditions according to the rules set by the hotel
• Control food stock and food cost in his section
• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

Skills
Education, Qualifications & Experiences

You should have a professional kitchen apprenticeship or chefs training course and previous experiences in quality establishments along with good culinary skills. The ability to communicate in English and a proven track of food preparation, presentation and preservation knowledge is an essential.

Knowledge & Competencies

The ideal candidate will be positively spirited and passionate about food and be committed to work together with the service team to deliver an amazing guest experiences every time. You are a very positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Audiovisual Technician – ART Rotana hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Audiovisual Technician you are responsible to set up the audio-visual equipment for events in the hotel and provide technical assistance for the banquet facilities and rooms, whereby your role will include key responsibilities such as:

• Set up and check equipment for banquet functions based on daily issue of function sheets, including removal and storage
• Carry out work as assigned in order to ensure the correct and functional set up of all functions
• Operate equipment for functions as when required
• Ensure on a monthly basis that an inventory is conducted for all equipment used for banquets
• Ensure that all outgoing and incoming equipment which have been requested for banquets outside catering are logged daily
• Carry out assignments on the ‘Preventive Maintenance Programme’
• Cooperate and provide assistance with other Engineering colleagues whenever necessary and available
• Maintain cleanliness and orderliness inside A/V control room and A/V storage room
• Inspect all function room daily and breakouts area, ensuring all lights, A/C and services are defect free and repair or replace lamps immediately
• Carry out any work requested by your Superiors

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in media techniques with previous experiences in handling audio visual equipments for theatre performance or within a hotel. A good command of English and the ability to find fault and rectify systems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Adaptability

Customer Focus

Recognising Differences

Taking Responsibility

Teamwork

Understanding the job

Recreation Supervisor – ART Rotana Hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.
As a Recreation Supervisor you are responsible to supervise the club’s facilities and employees in the absence of the Assistant Recreation Manager and ensure that all health club area responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

• Daily briefing with Recreation Manager / Assistant Recreation Manager and employees
• Completely understand and enforce club’s rules and regulations
• Update and develop SOP’s for all work areas and ensure all employees are fully trained to perform their duties as per the standards
• Understand and be familiar with all the facilities, memberships and services provided
• Implement a daily / weekly / monthly cleaning and maintenance check list for all relevant employees and ensure it is acted upon
• Ensure the club is clean and tidy and the set up of the club is proper at all times
• Ensure all safety and cleaning standards are maintained throughout the daily operation
• Ensure that guest adhere to all club’s rules and regulations
• Responsible for preparing the weekly duty roster

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the sports / leisure field with previous similar work experiences. You must also have fluency in both written and spoken English and positively contribute to sales activities thereby maximizing revenue along with the ability to solve problems effectively. Computer knowledge is an advantage.

Knowledge & Competencies

The ideal candidate will be a positive, sportive and proactive individual with an outgoing, charismatic and approachable character and with a high aptitude for customer care, good leadership skills and the capability to motivate and guide. You have the ability to develop and build relationships easily, while possessing following additional competencies:

Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results

Electrician – Majestic Arjaan Hotel by Rotana – Manama, Bahrain

Work at the Majestic Arjaan in Manama Bahrain

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Work at the Majestic Arjaan in Manama BahrainJob Description
We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As an Electrician you are responsible to install, maintain and repair electrical wiring, equipment and fixtures to ensure that work is in accordance with relevant codes and your role will include key responsibilities such as:

• Maintenance of all M&E and HVAC equipment within the hotel complex with special emphasis on health safety
• Maintenance and repair works of all mechanical and electrical heating and ventilation equipment, ensuring the on-going safe and efficient running of the hotel
• Fix mains / domestic single and 3 phase supplied distribution systems and all lighting and in-house power installations / appliances
• Assist with all emergency services, e.g. fire alarms, lighting, batteries and standby power requirements, inclusive of generators
• Control systems to M&E related processes e.g. general equipment, televisions, hair dryers, shavers sockets, etc. and all guest and service lifts
• Prepare sketches or follow blueprints to determine the location of wiring and equipment and ensure conformance to building and safety codes
• Use a variety of tools and equipment such as power construction equipment, measuring devices, power tools and testing equipment including oscilloscopes, ammeters and test lamps.

Skills
Education, Qualifications & Experiences

You should ideally be a qualified Electrician with a diploma in electro-technical services and a basic high school college qualification. You should have a proven knowledge in the operation and electrical maintenance of the equipment. A good command of English and the ability to find fault and rectify systems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job
Recognising Differences
Customer Focus
Team Work
Adaptability
Taking Responsability

Complex Sales Manager – Méridien Hotel – Bahrain

Jobs at Le Meridien hotel Bahrain city centre

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Jobs at Le Meridien hotel Bahrain city centreJob Description
Posting Date Aug 18, 2020
Job Number 20046316
Job Category Sales and Marketing
Location Le Méridien City Centre Bahrain, Bahrain City Centre, Manama, Bahrain, Bahrain VIEW ON MAP
Brand Le Méridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

Hostess (Spanish Speaker) – The Westin Hotel – Bahrain

Jobs at Westin hotel Bahrain city centre

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Jobs at Westin hotel Bahrain city centreJob Description
Posting Date Sep 14, 2020
Job Number 20053178
Job Category Food and Beverage & Culinary
Location The Westin City Centre Bahrain, City Center, Manama, Bahrain, Bahrain VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Complex Housing Supervisor – Westin Hotel Bahrain – Bahrain

Jobs at Westin hotel Bahrain city centre

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Jobs at Westin hotel Bahrain city centreJob Description
Posting Date Sep 14, 2020
Job Number 20053187
Job Category Human Resources
Location The Westin City Centre Bahrain, City Center
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Reports to the Deputy Director of Human Resources. Responsible for staff dormitory operations, including ensuring the dormitory is in safe and clean and dormitory policies are followed by employees.

 

 

 

CANDIDATE PROFILE

 

 

Education and Experience

High school diploma or GED; 1 years’ experience in human resources, management operations, or related professional area.

OR

2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area.

 

 

CORE WORK ACTIVITIES

 

Managing Employee Housing Goals

Based on the Dormitory Enrollment Request, assign rooms to the staff on check -in day.

Checks in the staff with the Staff Dormitory Check In / Check Out Form and issues the linen and key to the staff

Upon staff check-out from the dormitory, completes clearance as per the Staff Dormitory Check In / Check Out Form and reports to Human Resources office for any further follow up.

Inspects the cleanliness status of the Dormitory Public Areas and the staff rooms on daily basis and corrects issues as needed.

Schedules regular dormitory cleanliness inspection.

Liaises with contractor for pest control on regular basis

Implements the Dormitory Rules and Regulations.

Report special disciplinary issues to Director of Human Resources and educates employees as needed.

Maintains room key copies per policy. .

Liaises with contractor to conduct regular checks on the fire equipments and room electrical facilities; keeps records per policy.

Works with hotel Loss Prevention Director to organize dormitory Fire Drill on regular basis.

Implement the Dormitory Visitor Policy.

Maintains knowledge of dormitory contract terms and reports/ follows up for any deviations to the contract.

Completes the dormitory staff duty roaster per required schedule and submits for approval.

Maintains records of dormitory issues (e.g., maintenance requests, special staff requests, check in and out details).

Updates rooming list on weekly basis and submits to Human Resources.

Assist Director of Human Resources with the Linen Purchase/ Replacement Plan per appropriate schedule.

Liaises with Laundry to change the linens on weekly basis.

Maintains the appropriate amount of store items (e.g., chemicals, garbage bags).

Maintains an inventory for all dormitory items owned by the location (e.g., bunk beds, wardrobe, linens, electrical utensils, chemicals).

 

Conducting Human Resource Activities

Solicits employee feedback, utilizing an “open door” policy.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Participates in employee progressive discipline procedures.

 

 

Additional Responsibilities

Provides information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

 

 

 

 

MANAGEMENT COMPETENCIES

Leadership

· Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

· Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

· Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

· Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.

· Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

· Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

· Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

· Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to manage everyday operations.

· Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.

o Associate Relations – Knowledge of the broad range of relationships that could impact an employee, employer, or applicant. This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.

· Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Server (Spanish Speaker) – The Westin hotel – Bahrain

Jobs at Westin hotel Bahrain city centre

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Jobs at Westin hotel Bahrain city centreJob Description
Posting Date Aug 27, 2020
Job Number 20045079
Job Category Food and Beverage & Culinary
Location The Westin City Centre Bahrain, City Center, Manama, Bahrain
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

 

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

 

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

 

What you’ll be doing

 

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for

 

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus