E-Commerce Executive – ART Rotana Amwaj hotel – Islands, Bahrain

Jobs at Art Rotana Hotel - Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic E-Commerce Executive professionals who pride themselves in online content management and provide creative solutions to manage web traffic.
As an E-Commerce Executive you are responsible to assist the Marketing & Communication Team in seeking online marketing opportunities and in managing the SEO of Rotana website while bringing revenue to the hotel, whereby your role will include key responsibilities such as:

• Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in developing and increasing traffic through direct and semi-direct online channels that will improve the overall revenue for the property and other key financial and customer matrix
• Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in evaluating the performance of our branded website and give suggestions for how to promote and improve the presence of the hotel on the web, with the intention of increasing number of bookings and keeping the website up to date
• Monitor, implement and execute the active presence of the property on all Social Media tools to maximize the online exposure of the property
• Monitor and develop e-newsletters pertaining to the property and maintain all online channels to be accurate and brand compliant according to company standards.
• Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website.
• Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as rate position of immediate competitors

Skills
Education, Qualifications & Experiences

You should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with effective communication skills, verbal and written in English and preferable in Arabic as well.

Knowledge & Competencies

The ideal candidate will be a young, outgoing, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records on all clients assigned, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Commis I chef – ART Rotana hotel – Amwaj Islands, Bahrain

Jobs at Art Rotana Hotel - Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Commis I you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:

• Support Chef de Partie or Demi Chef de Partie in the daily operation and work
• Work according to the menu specifications by the Chef de Partie
• Keep work area at all times in hygienic conditions according to the rules set by the hotel
• Control food stock and food cost in your section
• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

Skills
Education, Qualifications & Experiences

You should have a professional kitchen apprenticeship or chefs training course and previous experiences in quality establishments along with good culinary skills. The ability to communicate in English and a proven track of food preparation, presentation and preservation knowledge is an essential.

Knowledge & Competencies

The ideal candidate will be positively spirited and passionate about food and be committed to work together with the service team to deliver an amazing guest experiences every time. You are a very positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Commis II chef – ART Rotana hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Commis II you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:

• Support the Demi Chef de Partie or Commis I in the daily operation and work
• Work according to the menu specifications by the Chef de Partie
• Keep work area at all times in hygienic conditions according to the rules set by the hotel
• Control food stock and food cost in his section
• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

Skills
Education, Qualifications & Experiences

You should have a professional kitchen apprenticeship or chefs training course and previous experiences in quality establishments along with good culinary skills. The ability to communicate in English and a proven track of food preparation, presentation and preservation knowledge is an essential.

Knowledge & Competencies

The ideal candidate will be positively spirited and passionate about food and be committed to work together with the service team to deliver an amazing guest experiences every time. You are a very positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Commis III chef – ART Rotana hotel – Amwaj Islands, Bahrain

Jobs at Art Rotana Hotel - Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Commis III you are responsible for the daily mis-en-place and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:

• Support the Demi Chef de Partie or Commis I in the daily operation and work
• Work according to the instructions of Superiors
• Keep work area at all times in hygienic conditions according to the rules set by the hotel
• Control food stock and food cost in his section
• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks
• Ensure the highest standards and consistent quality in the daily preparation
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

Skills
Education, Qualifications & Experiences

You should have a professional chefs training course and previous experience in a quality establishment with good culinary skills. The ability to communicate in English and a proven track of food preparation, preservation knowledge is an essential.

Knowledge & Competencies

The ideal candidate will be positively spirited and passionate about food and be committed to work together with the service team to deliver an amazing guest experiences every time. You are a very positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Colleague Nurse – ART Rotana hotel – Amwaj Islands, Bahrain

Jobs at Art Rotana Hotel - Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We’re currently seeking for passionate and dynamic guest focused Medical professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our colleague.
As an Colleague Nurse you are responsible to ensure the efficient, professional and smooth day-to-day operation of the Clinic. You are required to attend any call for assistance in health matters immediately; adhering to the standards required by the hotel and your role will include key responsibilities such as:

• Attend to all emergencies, give first aid and in the case of serious incidents accompany colleagues to hospital
• Control the accuracy of sick leave authorization forms and approve for payroll and audit purposes
• Implement and maintain all administration regarding health care, sick leave documentation and medical filing for all colleagues
• Ensure the absolute hygiene of the clinic and that its equipment and tools used for medical treatment are disinfected and sterilized
• Send patients to hospital if the diagnosis required
• Purchase the adequate quantity of medical supplies from officially recognized pharmacies for the clinic and maintain the records of expenditure for audit purposes
• Maintain all First Aid Boxes so they are adequately stocked

Skills
Education, Qualifications & Experiences

You should ideally have a degree in the Medical field with preferable experience in a medical clinic or a hospital. You must portray good knowledge on medical practices for ailment remedies, emergency handling, hygiene, first aid and pharmaceutical prescriptions and have the ability to act spontaneously in case of emergencies along with the ability of good English communication skills.

Knowledge & Competencies

The ideal candidate will be passionate about helping people, efficient, confidant and courteous in a friendly and enthusiastic way. You are dedicated, responsible and approachable to all level of colleagues in a diverse environment with good interpersonal, and emergency handling skills and posses following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Audiovisual Technician – ART Rotana hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Audiovisual Technician you are responsible to set up the audio-visual equipment for events in the hotel and provide technical assistance for the banquet facilities and rooms, whereby your role will include key responsibilities such as:

• Set up and check equipment for banquet functions based on daily issue of function sheets, including removal and storage
• Carry out work as assigned in order to ensure the correct and functional set up of all functions
• Operate equipment for functions as when required
• Ensure on a monthly basis that an inventory is conducted for all equipment used for banquets
• Ensure that all outgoing and incoming equipment which have been requested for banquets outside catering are logged daily
• Carry out assignments on the ‘Preventive Maintenance Programme’
• Cooperate and provide assistance with other Engineering colleagues whenever necessary and available
• Maintain cleanliness and orderliness inside A/V control room and A/V storage room
• Inspect all function room daily and breakouts area, ensuring all lights, A/C and services are defect free and repair or replace lamps immediately
• Carry out any work requested by your Superiors

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in media techniques with previous experiences in handling audio visual equipments for theatre performance or within a hotel. A good command of English and the ability to find fault and rectify systems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Adaptability

Customer Focus

Recognising Differences

Taking Responsibility

Teamwork

Understanding the job

Recreation Supervisor – ART Rotana Hotel – Amwaj Islands, Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.
As a Recreation Supervisor you are responsible to supervise the club’s facilities and employees in the absence of the Assistant Recreation Manager and ensure that all health club area responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

• Daily briefing with Recreation Manager / Assistant Recreation Manager and employees
• Completely understand and enforce club’s rules and regulations
• Update and develop SOP’s for all work areas and ensure all employees are fully trained to perform their duties as per the standards
• Understand and be familiar with all the facilities, memberships and services provided
• Implement a daily / weekly / monthly cleaning and maintenance check list for all relevant employees and ensure it is acted upon
• Ensure the club is clean and tidy and the set up of the club is proper at all times
• Ensure all safety and cleaning standards are maintained throughout the daily operation
• Ensure that guest adhere to all club’s rules and regulations
• Responsible for preparing the weekly duty roster

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the sports / leisure field with previous similar work experiences. You must also have fluency in both written and spoken English and positively contribute to sales activities thereby maximizing revenue along with the ability to solve problems effectively. Computer knowledge is an advantage.

Knowledge & Competencies

The ideal candidate will be a positive, sportive and proactive individual with an outgoing, charismatic and approachable character and with a high aptitude for customer care, good leadership skills and the capability to motivate and guide. You have the ability to develop and build relationships easily, while possessing following additional competencies:

Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results

Electrician – Majestic Arjaan Hotel by Rotana – Manama, Bahrain

Work at the Majestic Arjaan in Manama Bahrain

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Work at the Majestic Arjaan in Manama BahrainJob Description
We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As an Electrician you are responsible to install, maintain and repair electrical wiring, equipment and fixtures to ensure that work is in accordance with relevant codes and your role will include key responsibilities such as:

• Maintenance of all M&E and HVAC equipment within the hotel complex with special emphasis on health safety
• Maintenance and repair works of all mechanical and electrical heating and ventilation equipment, ensuring the on-going safe and efficient running of the hotel
• Fix mains / domestic single and 3 phase supplied distribution systems and all lighting and in-house power installations / appliances
• Assist with all emergency services, e.g. fire alarms, lighting, batteries and standby power requirements, inclusive of generators
• Control systems to M&E related processes e.g. general equipment, televisions, hair dryers, shavers sockets, etc. and all guest and service lifts
• Prepare sketches or follow blueprints to determine the location of wiring and equipment and ensure conformance to building and safety codes
• Use a variety of tools and equipment such as power construction equipment, measuring devices, power tools and testing equipment including oscilloscopes, ammeters and test lamps.

Skills
Education, Qualifications & Experiences

You should ideally be a qualified Electrician with a diploma in electro-technical services and a basic high school college qualification. You should have a proven knowledge in the operation and electrical maintenance of the equipment. A good command of English and the ability to find fault and rectify systems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job
Recognising Differences
Customer Focus
Team Work
Adaptability
Taking Responsability

Waiter/Waitress – ART Rotana Hotel – Amwaj Islands, Bahrain

Jobs at Art Rotana Hotel - Bahrain

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Jobs at Art Rotana Hotel - BahrainJob Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job

Spa manager – The Ritz-Carlton Hotel – Bahrain

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Job Description
Posting Date Sep 28, 2020
Job Number 20056506
Job Category Spa
Location The Ritz-Carlton, Bahrain, Building 112, Road 40, Manama, Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.