Outlet Cashier – The Ritz-Carlton – Bahrain

APPLY HERE

Job Number 19178709
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all payment methods in accordance with Accounting procedures and
policies. Follow property control audit standards and cash handling procedures
(e.g.| blind drops). Obtain assigned bank and ensure accuracy of contracted
monies| obtaining change required for expected business level| and keeping
bank secure at all times. Count bank at end of shift| complete designated
cashier reports| resolve any discrepancies| drop off receipts| and secure
bank. Transport bank to/from assigned workstation. Set up and organize cashier
workstation with designated supplies| forms| and resource materials; and
maintain cleanliness of workstation at all times. Complete opening duties
including setting up necessary supplies and tools| including bank| and
ensuring everything is in working order.

Follow all company and safety and security policies and procedures; and report
accidents| injuries| and unsafe work conditions to manager. Ensure uniform and
personal appearance are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all guests according to company standards| anticipate and address guests|
service needs| and thank guests with genuine appreciation. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others|
and support team to reach common goals. Ensure adherence to quality
expectations and standards. Enter and locate work-related information using
computers and/or point of sale systems. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Agent-Restaurant Reservations – The Ritz-Carlton – Bahrain

APPLY HERE

Job Number 19175384
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager-EBC – The Westin City Centre Bahrain – City Center

APPLY HERE

Job Number 19159639
Job Category Sales and Marketing
Location The Westin City Centre Bahrain| City Center| Manama| Bahrain|
Bahrain
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The position is accountable for maximizing revenue through increased bookings
across the sales office. Assists in leading all day-to-day activities

related to sales with a focus on building long-term| value-based customer
relationships that enable achievement of sales objectives. Achieves

personal sales goals.

Provides an efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information

to all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

CANDIDATE PROFILE

Education and Experience

 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3

years experience in the sales and marketing or related professional area.

OR

 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the

sales and marketing or related professional area.

Experience

 Previous experience within a sales environment

 Proven record of sales achievement

 Sales and co-ordination experience with relevant comparable market

 Strong administrative and interpersonal skills

Skills and Knowledge

 Good customer development and relationship management skills

 Focus on the customer and find ways to meet| exceed their expectations

 Knowledge of food trends| food and beverage composition and menu planning

 Proficiency in meeting room set-ups| A/V| operations and other support
services

 Good understanding of need time strategy as developed by Revenue Management

 Knowledge of contractual agreements and legal implications

 Ability to manage and balance group and local business

 Strong decision making skills

 Srong organization and problem-solving skills

 Strong communication skills (verbal| listening| writing)

 Strong negotiation skills and ability to upsell product and services.

 Good analytical skills

 Systems and software knowledge (Opera| Microsoft Office| Internet| Get Tool|
Catering Forecast Tool| MGS..)

Job Responsibilities

 Convert business through proposal| negotiation and contractual agreement to
ensure all revenue potential and targets are achieved.

 Liaise closely with clients to establish needs and expectations and maintain
records to develop sales opportunities.

 Responds to inquires/ requests in the defined timeline. Processes all
correspondence within acceptable agreed time lines.

 Suggests positive alternatives through cross-referrals| and ensures that
business booked is within hotel parameters.

 Monitor developments| innovations and best practice across the estate and
competitor organizations and implement any process that will

improve sales performance.

 Ensure follow up takes place with clients and opportunities are sought for
repeat bookings.

 Supports department associates on their development of sales awareness and
selling skills.

 Prepares and maintains accurate account information| profiles| activities
and traces in Opera

 Ensure that all sales opportunities are effectively cross-referred where
possible using the appropriate cross-sell protocol.

 Produces contracts| proposals and other related booking documentation.

 Strong knowledge of hotel product; selling features| benefits and objectives

 Understand achievement of team and individual goals

 Build productive relationships with colleagues both internally and
externally

 Support Director in planning and prioritizing focus for the EBC and setting
the future vision

 Display ownership and responsibility of actions and impact across the team

 Manages the high level complex group leads according to set standards|
proving conversion ability at the top level

 Implements a seamless turnover to the Event Planning team for consistency
and completion

 Works collaboratively with property Revenue Management| Event Management
associates to effectively manage the placement and execution

of sales opportunities.

 Ensures effective resolution of guest issues that arise as a result of the
sales process. Brings issues to the attention of property

leadership team as appropriate.

 Uses Meeting Rewards program to build loyalty and improve conversion

 Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction

including ESS and BDRC scores.

 Performs other duties as assigned to meet business needs.

 Attends Sales meetings as required to provide business input

MANAGEMENT COMPETENCIES

Leadership

 Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

 Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

 Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares

information from different sources to draw conclusions| develop and evaluate
alternatives and solutions| solve problems| and choose

a course of action.

 Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first

impression and represents the company in alignment with its values.

Managing Execution

 Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of

goals.

 Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates|

focuses| and monitors the efforts of self and/or others toward the
accomplishment goals; proactively takes action and goes beyond

what is required.

 Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and

arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

 Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational

goals and lasting relationships.

 Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions

consistent with the company’s service standards.

 Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives;

utilizes differences to drive innovation| engagement and enhance business
results; and ensures employees are given the opportunity

to contribute to their full potential.

Generating Talent and Organizational Capability

 Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes

to best fit the needs and/or support the goals of an organizational unit.

 Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to

accomplish work objectives.

Learning and Applying Professional Expertise

 Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

 Business Acumen – Understands and utilizes business information to
manage everyday operations.

 Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Communications and Media – Knowledge of media production|
communication| and dissemination techniques and

methods. This includes alternative ways to inform and entertain via written|
oral| and visual media.

o Devising Sales Strategies and Solutions – Trying different and novel
ways to deal with sales challenges and

opportunities; taking courses of action or developing sales strategies that
appropriately consider available facts|

constraints| competitive circumstances| and probable consequences.

o Sales Ability: Persuasiveness – Using appropriate interpersonal styles
and communication methods to gain acceptance

of a product| service| or idea from prospects and clients.

o Sales Call Facilitation – Ensuring that a call serves its sales
objectives; maximizing the productiveness of interactions by

monitoring and building on customers’ cues.

o Sales Coaching – Providing timely coaching| guidance| and feedback to
help others excel on the job and meet key

accountabilities.

o Sales Disposition – Demonstrating the traits| inclinations| and
outlooks that characterize successful salespersons;

exhibiting behavior styles that facilitate adaptation to the demands of the
sales role.

o Sales Implementations – Driving and supporting the implementation of
sales strategies and systems; seeking and taking

appropriate actions on feedback; taking responsibility for implementation
success.

o Sales Opportunity Analysis – Understanding and utilizing economic|
financial| industry| and organizational data;

accurately diagnosing customers’ business strengths| weaknesses| and key
issues that can inform sales strategies and

plans.

 Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing

software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that

allows one to solve work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken

words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related

documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

__

]

Outlet Cashier – The Ritz-Carlton – Bahrain

APPLY HERE

Job Number 19178709
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all payment methods in accordance with Accounting procedures and
policies. Follow property control audit standards and cash handling procedures
(e.g.| blind drops). Obtain assigned bank and ensure accuracy of contracted
monies| obtaining change required for expected business level| and keeping
bank secure at all times. Count bank at end of shift| complete designated
cashier reports| resolve any discrepancies| drop off receipts| and secure
bank. Transport bank to/from assigned workstation. Set up and organize cashier
workstation with designated supplies| forms| and resource materials; and
maintain cleanliness of workstation at all times. Complete opening duties
including setting up necessary supplies and tools| including bank| and
ensuring everything is in working order.

Follow all company and safety and security policies and procedures; and report
accidents| injuries| and unsafe work conditions to manager. Ensure uniform and
personal appearance are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all guests according to company standards| anticipate and address guests|
service needs| and thank guests with genuine appreciation. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others|
and support team to reach common goals. Ensure adherence to quality
expectations and standards. Enter and locate work-related information using
computers and/or point of sale systems. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Agent-Restaurant Reservations – The Ritz-Carlton – Bahrain

APPLY HERE

Job Number 19175384
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Marketing Executive – Marriott Executive Apartments Manama – Bahrain

APPLY HERE

Job Number 19158600
Job Category Sales and Marketing
Location Marriott Executive Apartments Manama| Bahrain| Building 864|
Road 2414| Block 324| Manama| Bahrain| Bahrain
Brand Marriott Executive Apartments
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
The world is a big place and Marriott Executive Apartments offers corporate
apartments in the biggest and best cities for business travel across Europe|
Asia| Latin America and the Middle East. Join the Marriott Executive
Apartments team and help our guests adapt to a new locale and feel comfortable
and cared for while living away from home.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Agent-Restaurant Reservations – The Ritz-Carlton – Bahrain

APPLY HERE

Job Number 19166001
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager-EBC – The Westin City Centre Bahrain – City Center

APPLY HERE

Job Number 19159639
Job Category Sales and Marketing
Location The Westin City Centre Bahrain| City Center| Manama| Bahrain|
Bahrain
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The position is accountable for maximizing revenue through increased bookings
across the sales office. Assists in leading all day-to-day activities

related to sales with a focus on building long-term| value-based customer
relationships that enable achievement of sales objectives. Achieves

personal sales goals.

Provides an efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information

to all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

CANDIDATE PROFILE

Education and Experience

 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3

years experience in the sales and marketing or related professional area.

OR

 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the

sales and marketing or related professional area.

Experience

 Previous experience within a sales environment

 Proven record of sales achievement

 Sales and co-ordination experience with relevant comparable market

 Strong administrative and interpersonal skills

Skills and Knowledge

 Good customer development and relationship management skills

 Focus on the customer and find ways to meet| exceed their expectations

 Knowledge of food trends| food and beverage composition and menu planning

 Proficiency in meeting room set-ups| A/V| operations and other support
services

 Good understanding of need time strategy as developed by Revenue Management

 Knowledge of contractual agreements and legal implications

 Ability to manage and balance group and local business

 Strong decision making skills

 Srong organization and problem-solving skills

 Strong communication skills (verbal| listening| writing)

 Strong negotiation skills and ability to upsell product and services.

 Good analytical skills

 Systems and software knowledge (Opera| Microsoft Office| Internet| Get Tool|
Catering Forecast Tool| MGS..)

Job Responsibilities

 Convert business through proposal| negotiation and contractual agreement to
ensure all revenue potential and targets are achieved.

 Liaise closely with clients to establish needs and expectations and maintain
records to develop sales opportunities.

 Responds to inquires/ requests in the defined timeline. Processes all
correspondence within acceptable agreed time lines.

 Suggests positive alternatives through cross-referrals| and ensures that
business booked is within hotel parameters.

 Monitor developments| innovations and best practice across the estate and
competitor organizations and implement any process that will

improve sales performance.

 Ensure follow up takes place with clients and opportunities are sought for
repeat bookings.

 Supports department associates on their development of sales awareness and
selling skills.

 Prepares and maintains accurate account information| profiles| activities
and traces in Opera

 Ensure that all sales opportunities are effectively cross-referred where
possible using the appropriate cross-sell protocol.

 Produces contracts| proposals and other related booking documentation.

 Strong knowledge of hotel product; selling features| benefits and objectives

 Understand achievement of team and individual goals

 Build productive relationships with colleagues both internally and
externally

 Support Director in planning and prioritizing focus for the EBC and setting
the future vision

 Display ownership and responsibility of actions and impact across the team

 Manages the high level complex group leads according to set standards|
proving conversion ability at the top level

 Implements a seamless turnover to the Event Planning team for consistency
and completion

 Works collaboratively with property Revenue Management| Event Management
associates to effectively manage the placement and execution

of sales opportunities.

 Ensures effective resolution of guest issues that arise as a result of the
sales process. Brings issues to the attention of property

leadership team as appropriate.

 Uses Meeting Rewards program to build loyalty and improve conversion

 Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction

including ESS and BDRC scores.

 Performs other duties as assigned to meet business needs.

 Attends Sales meetings as required to provide business input

MANAGEMENT COMPETENCIES

Leadership

 Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

 Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

 Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares

information from different sources to draw conclusions| develop and evaluate
alternatives and solutions| solve problems| and choose

a course of action.

 Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first

impression and represents the company in alignment with its values.

Managing Execution

 Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of

goals.

 Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates|

focuses| and monitors the efforts of self and/or others toward the
accomplishment goals; proactively takes action and goes beyond

what is required.

 Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and

arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

 Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational

goals and lasting relationships.

 Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions

consistent with the company’s service standards.

 Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives;

utilizes differences to drive innovation| engagement and enhance business
results; and ensures employees are given the opportunity

to contribute to their full potential.

Generating Talent and Organizational Capability

 Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes

to best fit the needs and/or support the goals of an organizational unit.

 Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to

accomplish work objectives.

Learning and Applying Professional Expertise

 Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

 Business Acumen – Understands and utilizes business information to
manage everyday operations.

 Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Communications and Media – Knowledge of media production|
communication| and dissemination techniques and

methods. This includes alternative ways to inform and entertain via written|
oral| and visual media.

o Devising Sales Strategies and Solutions – Trying different and novel
ways to deal with sales challenges and

opportunities; taking courses of action or developing sales strategies that
appropriately consider available facts|

constraints| competitive circumstances| and probable consequences.

o Sales Ability: Persuasiveness – Using appropriate interpersonal styles
and communication methods to gain acceptance

of a product| service| or idea from prospects and clients.

o Sales Call Facilitation – Ensuring that a call serves its sales
objectives; maximizing the productiveness of interactions by

monitoring and building on customers’ cues.

o Sales Coaching – Providing timely coaching| guidance| and feedback to
help others excel on the job and meet key

accountabilities.

o Sales Disposition – Demonstrating the traits| inclinations| and
outlooks that characterize successful salespersons;

exhibiting behavior styles that facilitate adaptation to the demands of the
sales role.

o Sales Implementations – Driving and supporting the implementation of
sales strategies and systems; seeking and taking

appropriate actions on feedback; taking responsibility for implementation
success.

o Sales Opportunity Analysis – Understanding and utilizing economic|
financial| industry| and organizational data;

accurately diagnosing customers’ business strengths| weaknesses| and key
issues that can inform sales strategies and

plans.

 Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing

software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that

allows one to solve work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken

words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related

documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

__

]

Dir- Marketing & Communications – The Ritz-Carlton – Bahrain

APPLY HERE

Job Number 19154816
Job Category Sales and Marketing
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager-EBC – The Westin City Centre Bahrain – City Center

APPLY HERE

Job Number 19159639
Job Category Sales and Marketing
Location The Westin City Centre Bahrain| City Center| Manama| Bahrain|
Bahrain
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The position is accountable for maximizing revenue through increased bookings
across the sales office. Assists in leading all day-to-day activities

related to sales with a focus on building long-term| value-based customer
relationships that enable achievement of sales objectives. Achieves

personal sales goals.

Provides an efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information

to all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

CANDIDATE PROFILE

Education and Experience

 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3

years experience in the sales and marketing or related professional area.

OR

 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the

sales and marketing or related professional area.

Experience

 Previous experience within a sales environment

 Proven record of sales achievement

 Sales and co-ordination experience with relevant comparable market

 Strong administrative and interpersonal skills

Skills and Knowledge

 Good customer development and relationship management skills

 Focus on the customer and find ways to meet| exceed their expectations

 Knowledge of food trends| food and beverage composition and menu planning

 Proficiency in meeting room set-ups| A/V| operations and other support
services

 Good understanding of need time strategy as developed by Revenue Management

 Knowledge of contractual agreements and legal implications

 Ability to manage and balance group and local business

 Strong decision making skills

 Srong organization and problem-solving skills

 Strong communication skills (verbal| listening| writing)

 Strong negotiation skills and ability to upsell product and services.

 Good analytical skills

 Systems and software knowledge (Opera| Microsoft Office| Internet| Get Tool|
Catering Forecast Tool| MGS..)

Job Responsibilities

 Convert business through proposal| negotiation and contractual agreement to
ensure all revenue potential and targets are achieved.

 Liaise closely with clients to establish needs and expectations and maintain
records to develop sales opportunities.

 Responds to inquires/ requests in the defined timeline. Processes all
correspondence within acceptable agreed time lines.

 Suggests positive alternatives through cross-referrals| and ensures that
business booked is within hotel parameters.

 Monitor developments| innovations and best practice across the estate and
competitor organizations and implement any process that will

improve sales performance.

 Ensure follow up takes place with clients and opportunities are sought for
repeat bookings.

 Supports department associates on their development of sales awareness and
selling skills.

 Prepares and maintains accurate account information| profiles| activities
and traces in Opera

 Ensure that all sales opportunities are effectively cross-referred where
possible using the appropriate cross-sell protocol.

 Produces contracts| proposals and other related booking documentation.

 Strong knowledge of hotel product; selling features| benefits and objectives

 Understand achievement of team and individual goals

 Build productive relationships with colleagues both internally and
externally

 Support Director in planning and prioritizing focus for the EBC and setting
the future vision

 Display ownership and responsibility of actions and impact across the team

 Manages the high level complex group leads according to set standards|
proving conversion ability at the top level

 Implements a seamless turnover to the Event Planning team for consistency
and completion

 Works collaboratively with property Revenue Management| Event Management
associates to effectively manage the placement and execution

of sales opportunities.

 Ensures effective resolution of guest issues that arise as a result of the
sales process. Brings issues to the attention of property

leadership team as appropriate.

 Uses Meeting Rewards program to build loyalty and improve conversion

 Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction

including ESS and BDRC scores.

 Performs other duties as assigned to meet business needs.

 Attends Sales meetings as required to provide business input

MANAGEMENT COMPETENCIES

Leadership

 Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

 Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

 Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares

information from different sources to draw conclusions| develop and evaluate
alternatives and solutions| solve problems| and choose

a course of action.

 Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first

impression and represents the company in alignment with its values.

Managing Execution

 Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of

goals.

 Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates|

focuses| and monitors the efforts of self and/or others toward the
accomplishment goals; proactively takes action and goes beyond

what is required.

 Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and

arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

 Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational

goals and lasting relationships.

 Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions

consistent with the company’s service standards.

 Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives;

utilizes differences to drive innovation| engagement and enhance business
results; and ensures employees are given the opportunity

to contribute to their full potential.

Generating Talent and Organizational Capability

 Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes

to best fit the needs and/or support the goals of an organizational unit.

 Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to

accomplish work objectives.

Learning and Applying Professional Expertise

 Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

 Business Acumen – Understands and utilizes business information to
manage everyday operations.

 Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Communications and Media – Knowledge of media production|
communication| and dissemination techniques and

methods. This includes alternative ways to inform and entertain via written|
oral| and visual media.

o Devising Sales Strategies and Solutions – Trying different and novel
ways to deal with sales challenges and

opportunities; taking courses of action or developing sales strategies that
appropriately consider available facts|

constraints| competitive circumstances| and probable consequences.

o Sales Ability: Persuasiveness – Using appropriate interpersonal styles
and communication methods to gain acceptance

of a product| service| or idea from prospects and clients.

o Sales Call Facilitation – Ensuring that a call serves its sales
objectives; maximizing the productiveness of interactions by

monitoring and building on customers’ cues.

o Sales Coaching – Providing timely coaching| guidance| and feedback to
help others excel on the job and meet key

accountabilities.

o Sales Disposition – Demonstrating the traits| inclinations| and
outlooks that characterize successful salespersons;

exhibiting behavior styles that facilitate adaptation to the demands of the
sales role.

o Sales Implementations – Driving and supporting the implementation of
sales strategies and systems; seeking and taking

appropriate actions on feedback; taking responsibility for implementation
success.

o Sales Opportunity Analysis – Understanding and utilizing economic|
financial| industry| and organizational data;

accurately diagnosing customers’ business strengths| weaknesses| and key
issues that can inform sales strategies and

plans.

 Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing

software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that

allows one to solve work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken

words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related

documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

__

]