Job Number 19101037
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Brand The Ritz-Carlton
Position Type Non-Management/Hourly
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Engage hotel guests to enhance the service experience through activation of
all outlet services within the lobby area (e.g.| Restaurant & Bar| Front
Desk| Business Center| Lounge| etc.). Respond to guest requests for special
arrangements or services (e.g.| transportation| reservations| dry cleaning) by
making arrangements or identifying appropriate providers. Respond to special
requests from guests with unique needs and follow up to ensure satisfaction.
Gather| summarize| and provide local area knowledge to inform guests about the
property and the surrounding area amenities| including special events and
local activities. Contact appropriate individual or department (e.g.|
Bellperson| Housekeeping| Food & Beverage Server) as necessary to resolve
guest call| request| or problem. Report accidents| injuries| and unsafe work
conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._