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Job Number 19103502
Job Category Spa
Location The Ritz-Carlton| Bahrain| Building 112| Road 40| Manama|
Bahrain| Bahrain
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary
Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Stock and maintain retail sales items and promote the
sale of retail items and additional spa services. Maintain knowledge of spa
services and amenities. Maintain knowledge of current trends within the spa
industry. Obtain assigned bank and account for contracted monies| obtain
change required for expected business level| and keep bank secure at all
times. Process guest payments for spa/salon services and obtain payment
authorization as needed. Accept and log cash tips for employees. Balance|
scan| and drop receipts with Accounting. Communicate housekeeping| engineering
and maintenance needs to the relevant departments. Report accidents| injuries|
and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._
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