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Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Consultant on our Account Service
Management team in Riyadh- Saudi Arabia.
Dell customers expect great things from both our products and our services.
Account Services Management is all about managing and overseeing seamless
service delivery processes. It`s a hugely varied field of work. Processes
range from incident management to change management- from configuration
management to customer management. The team makes sure disputes and technica
issues are resolved. We also provide excellent communication to the custome
around every activity – from the tactical to the strategic.
This role will specifically support the Eastern Province.
Key Responsibilities
Ensures contractual service support requirements are understood and managed.
Ensures effective communication and coordination of problem-solving efforts between support teams- account teams- field service personnel and customers.
Collaborates with other team members to ensure consistency of delivery- adherence to standard practices- and continuous improvement.
Presents operational and service level reports and explains service level support available to internal or external customers.
Administers and manages the configuration of process related tools- reporting tools- and associated technologies.
Compiles- analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
Provides point of contact for process related questions or issues and facilitates process related meetings.
Desirable Requirements
Excellent Communication Skills
Experience working with large organizations
Customer Success- or Service Account Management experience
Presentation skills
Escalation experience
Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you`re ready to play a key role at the heart of outstanding account
services- this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.
This post will require frequent domestic travel to meet customers in addition
to some international travel when required.
Job Family: Remote Job ID: R93372